ChicRio Worldwide Return Policy

At ChicRio, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• Items must be unused, unworn, unwashed, and in their original condition.

• Original tags must remain attached.

• Items should be returned in their original packaging whenever possible.

Return Shipping

For standard returns, including change-of-mind, sizing, or preference-related returns, the customer is responsible for the cost of return shipping.

If the item received is damaged, defective, or incorrect, ChicRio will cover the reasonable return or replacement cost.

Refunds

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Additional processing time may be required by your bank or payment provider.

Exchanges

Exchanges may be available depending on product availability. Please contact our customer support team before returning an item for exchange.

Non-Returnable Items

Items marked as Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

International Returns

This policy applies to customers worldwide in all countries where ChicRio currently ships.

International customers are responsible for any return shipping costs, customs charges, import duties, or other fees associated with returning an item, unless the return is due to an error by ChicRio.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:

• Your order number

• A description of the issue

• Photos of the item and packaging when applicable

We will review the request and arrange an appropriate replacement, refund, or return solution.

Contact

For return requests or questions, contact:

Email: contact@chicrio.com

Response time: Within 1–2 business days