Refund policy

Order Processing:

Orders are processed within 1–3 business days (excluding weekends and holidays) after order confirmation. You will receive a notification once your order has been shipped.

Estimated Delivery Times:

 

• Brazil (mainland): 10–20 business days

• Australia: 7–10 business days

• International: 10–15 business days

 

Shipping Costs:

Shipping costs are calculated at checkout and may vary depending on your location and the total weight of your order.

Tracking Information:

Once your order has been shipped, you’ll receive an email with a tracking number to follow your delivery in real time.

Delays or Issues:

We are not responsible for delays caused by couriers, customs, or force majeure. If your order hasn’t arrived within the estimated time, please contact us at info@chicrio.com.